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FREQUENTLY ASKED QUESTIONS ABOUT HAUKLAND AND THE ORDERING PROCESS
QUESTIONS ABOUT HAUKLAND PRODUCTS
Which size should I order?
You can find the size charts with the measurements of each product in the respective product description or here. The jackets tend to run true to size to slightly large, especially the outer jacket. Since this one is combined with the other two jackets (7-in-1 sets), it shouldn’t fit too tightly but rather a bit looser. We recommend ordering your usual clothing size.
It’s impossible to design clothing that fits every body type equally well. Some people have broader shoulders, others carry more weight around the waist, and some are tall and slim.
If something doesn’t fit, you can exercise your right of withdrawal within 14 days and return your order to our warehouse and/or exchange it.
Our Haukland support team is available via email at hallo@haukland.de or through our contact form and will be happy to assist you if you run into any issues. However, please note that we cannot provide remote size assessments.
Where do the materials for Haukland products come from and where are the jackets made?
The jackets are manufactured in China. All of our materials are already produced according to OEKO-TEX® Standard 100, and the production facilities undergo regular social audits such as BSCI and SEDEX. You can find more information at https://haukland.de/uber-haukland/.
What materials are used?
You can find information on the material composition in the respective product description.
Can I walk through heavy rain with the Haukland jacket without getting wet?
The Haukland outer jacket has a waterproof rating of 6000mm with a fully taped zipper. It can easily handle short, heavy showers, but it’s not designed for extended hikes in steady or heavy rain.
The fleece can handle light drizzle but is primarily designed for insulation rather than water resistance. The quilted jacket is not waterproof. Both the fleece and the quilted jacket keep you warm on cool days. When paired with the outer shell, you get the ideal combination of warmth and weather protection.
Learn more about waterproof ratings and outdoor performance in our blog article!
How can I become a Haukland Ambassador?
We regularly equip talented photographers and videographers with our jackets. Just apply with your project idea and IG account/website/blog/YouTube channel, and let us know how you’d like to use the jacket by emailing hallo@haukland.de with the subject line “Ambassador.” We’ll review your application and get back to you shortly.
We’d also love to see your shots in action! Share your photos with Haukland using the hashtag #ichundmeinehaukland on Instagram or Facebook and tag us. We’re happy to repost your work.
QUESTIONS ABOUT PAYMENT, SHIPPING AND RETURNS
What payment options are available?
You can find all the details under Payment & Shipping.
Which countries do you ship to?
Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA.
You can find an overview of the shipping costs under Payment & Shipping.
How much does shipping cost?
You can find all information about shipping costs and delivery times here.
Is a return possible?
As with any online shop, you also have the option on Haukland.de to let us know within 14 days (e.g., by email to hallo@haukland.de) if you would like to make a return.
How does the return shipment work?
You can find detailed information in the Return Policy. If you have any questions, feel free to send us an email at hallo@haukland.de.
In general, you are responsible for covering the cost of return shipping. Once you’ve notified us that you want to make a return, please send the items back to us as soon as possible, no later than 14 days (the return address is listed in the Return Policy). For customers outside the EU: Please EMAIL US THE TRACKING CODE (hallo@haukland.de) of your return shipment so that we can pre-notify customs! Otherwise the package might be returned to you! After the items arrive at our warehouse and we have checked their condition, we will refund your payment (cost of the items + original shipping costs). Please note that depending on your shipping date and method, the refund may take 5-7 days within Germany, or 7-14 days for international shipments.
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About Haukland
Haukland® is an outdoor clothing brand for photographers, developed and designed in Germany by a team of textile industry specialists and adventure photographer Benjamin Jaworskyj.
The centerpiece is the Haukland 7in1 jacket for photographers, consisting of 3 jackets/layers that can be worn in 7 different ways. Complementary products such as the 3in1 winter glove for photographers and the 18L photo backpack, designed in collaboration with EVOC Sports, complete the collection.
Haukland® organizes the annual Photographer of the Year Award, in which all customers can take part and win a photo trip to Norway.
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