- FAQ – Frequently Asked Questions
about Haukland and to the ordering process
Questions about Haukland products
The size tables with the dimensions of the individual products can be found in the respective product description or here. The jackets are sized normal to large, especially the outer jacket. Since it gets combined with the other two jackets (5-in-1), it shouldn't sit too tight. We recommend that you order your normal size. It is impossible to tailor clothes that fit every body equally well. One has broader shoulders, the other is wider in the belly area and the third is rather thin and tall. If something does not fit, you can use your revocation right within 14 days and send back your order to our warehouse and/or exchange.
Please write our Haukland support team an email to firstname.lastname@example.org or use our contact form and they will gladly help you with your problems and needs. However, we can't give you exact recommendations regarding your size.
Ben is 187cm tall, weighs 90kg and wears size L / XL. The jackets are cut rather wide. When choosing your size, keep in mind that you will also wear the 3 jackets together. Ben wears the outer jacket alone in L, but in combination with the other jackets XL is more comfortable.
The information on the material composition can be found in the respective product description.
The Haukland outer jacket has a rain column of 6000mm and a welded zipper. Stronger but short rain showers are no problem, but the jackets are not designed for longer hikes in medium to heavy rain.
The fleece can withstand light drizzle, but convinces more by its insulating function, rather than by its water resistance. The quilted jacket is not waterproof. Both fleece and quilted jacket keep you warm on cool days. By combining them with the outer jacket you get the perfect mix of warming and waterproof.
We regularly equip talented photographers and videographers with our jackets. Just apply with your project and IG Account / Website / Blog / Youtube channel etc. and what you want to use the jacket for at email@example.com with the Subject Ambassador.We'll check your application and contact you.
You can also share your pictures with the Haukland jacket with the hashtag #ichundmeinehaukland on Instagram or Facebook and tag us. We'd love to repost your pictures.
Currently, we are only able to accept payments via Paypal (credit card) or instant bank transfers (IBAN/BIC). Further information can be found under Payment and Shipping.
We currently offer shipping to Germany, Austria and Switzerland, as well as these countries:
- EU Zone 1 (Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic)
- EU Zone 2 (Great Britain, Italy, Sweden, Spain, Hungary)
- EU Zone 3 (Portugal, Malta, Croatia, Ireland, Greece, Finland, Cyprus)
- Non-EU Zone 1 (Liechtenstein, Switzerland)
- Non-EU Zone 3 (Norway)
We are working on shipping to the US from May 2020. You can find a list of the shipping fees under payment and shipping.