- FAQ – Frequently Asked Questions
about Haukland and to the ordering process
Questions about Haukland products
The size tables with the dimensions of the individual products can be found in the respective product description or here. The jackets are normal to large, especially the outer jacket. Since it gets combined with the other two jackets (5-in-1), it shouldn't sit too tight but rather loose. We recommend that you order your normal size. It is impossible to tailor clothes that fit every body equally well. One has broader shoulders, the other is wider in the belly area and the third is rather thin and tall. If something does not fit you can use your revocation right within 14 days and send back your order to our warehouse and / or exchange.
You can write our Haukland support team an email to firstname.lastname@example.org or use our contact form and they willand will gladly help you in case of any problems. However, we can't give you exact recommendations regarding your size.
Ben is 187cm tall, weighs 90kg and wears size L / XL. The jackets are cut rather wide. When choosing your size, keep in mind that you will also wear the 3 jackets together. Ben wears the outer jacket alone in L, but in combination with the other jackets XL is more comfortable.
From now on there is also a Haukland version for ladies with a more waisted cut, available in sizes XS to XL. You can find the Haukland jackets for ladies here.
The Haukland Explorer 5-in-1 jacket for photographers is now also available in khaki and sapphire black. You can find the new collection here.
Currently, only the outer jacket is available individually. The quilted jacket and the fleece will be available individually from 2020 onwards.
The information on the material composition can be found in the respective product description.
Primarily, the quality of individual components that contribute to longevity and comfort has been improved. Detailed information can be found in our blog article.
The Haukland Explorer outer jacket has a rain column of 6000mm and a welded zipper. Stronger but short rain showers are no problem, but the jackets are not designed for longer hikes in medium to heavy rain.
The fleece can withstand light drizzle, but convinces more by its insulating function, rather than by its water resistance. The quilted jacket is not waterproof. Both fleece and quilted jacket keep you warm on cool days. By combining them with the outer jacket you get the perfect mix of warming and waterproof.
We regularly equip talented photographers and videographers with our jackets. Just apply with your project and IG Account / Website / Blog / Youtube channel etc. and what you want to use the jacket for at email@example.com with the Subject Ambassador.We'll check your application and contact you.
You can also share your pictures with the Haukland jacket with the hashtag #ichundmeinehaukland on Instagram or Facebook and tag us. We'd love to repost your pictures.
Currently, only payment via Paypal or instant bank transfer is possible. All information can be found under Payment and Shipping.
Currently only to Germany, Austria and Switzerland. However, we are working on international shipping for 2020.
As in any online shop, you have the option to inform us on Haukland.de within 14 days (for example by e-mail to firstname.lastname@example.org) that you want to exercise your revocation right.
Basically, you have to pay for the costs of the return shipping yourself. After you have informed us of your withdrawal, you should return the goods to us as soon as possible, at the latest within 14 days (the address can be found in the cancellation policy). After the goods have arrived in our warehouse and we have checked the condition, you get your money (cost of the goods + shipping costs) refunded. Please note that this may take 5-7 business days depending on the shipping date on your part and shipping method (within Germany, shipments from abroad 7-14 business days).